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Cell C the worst performer in Limpopo

 

A recent study by the Independent Communications Authority of South Africa (ICASA) has identified problems with the accessibility and retention of mobile voice calls in Limpopo.

ICASA released their quarterly quality-of-service report, which looks at the performance of South Africa’s three biggest mobile network operators, at the end of November. The purpose of the report is to assess the standard and quality of services offered by the mobile giants, MTN, Vodacom and Cell C. Monitoring was conducted in Mokopane, Mutale, Polokwane, Sekhukhune and Thohoyandou by means of a drive-testing.

With this test, focus was placed on network performance in terms of accessibility and retention of voice calls.

ICASA found that MTN was accessible in the test areas, but failed in the retainablity test in Sekhukhune. Vodacom was also accessible in all the test areas, but failed retainability in Thohoyandou, Mutale and Sekhukhune.

Cell C was found to be the worst of the network providers. They failed accessibility in Thohoyandou, Mutale and Mokopane, as well as the retainability in Thohoyandou, Mutale Sekhukhune and Mokopane.

ICASA noted that they have offered all three operators the opportunity to comment on the areas of concern highlighted in its report. "Both Vodacom and Cell C have taken to address areas of concern and ICASA continues to engage with the licensees for better quality of service. MTN did not submit any further comments," said the communication authority.

 

 

Date:05 December 2014

By: Isabel Venter

Isabel joined the Zoutpansberger and Limpopo Mirror in 2009 as a reporter. She holds a BA Degree in Communication Sciences from the University of South Africa. Her beat is mainly crime and court reporting.

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